Privacy & GDPR

Your privacy is important to us. This privacy statement explains the personal data Tectonic Proserv processes, how we process it, and for what purposes.

Tectonic Proserv products help small, mid and enterprises around the world better enablement their business and compete. We offer a wide range of products, including enablement related consulting and advisory services, managed services to help you operate enablement platforms, a wide range creative design services and the re-sale of Tiled Microapps. References to Tectonic Proserv products in this statement include Tectonic Proserv consulting, operational, and design services as well as products re-sold by us on behalf of our partners.

Please read the product-specific details in this privacy statement, which provide additional relevant information. This statement applies to the interactions Tectonic Proserv has with you and the products listed below, as well as other Tectonic Proserv products that display this statement.

Personal data we collect

Tectonic Proserv collects data from you, through our interactions with you and through products we sell. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with the products we sell. The data we collect depends on the context of your interactions with Tectonic Proserv and the choices you make, including your privacy settings and the products and features you use. We may also obtain data about you from third parties.

You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. Many of our products require some personal data to provide you with a service. If you choose not to provide data required to provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you’re using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use such data will not work for you.

How we use personal data

Tectonic Proserv uses the data we collect to provide you with rich, interactive experiences and advisory services. In particular, we use data to:

  • Provide our products, which includes advising, updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
  • Improve and develop our products.
  • Personalize our products and make recommendations.
  • Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.

We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.

In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of two Tectonic Proserv Products) or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.

Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, our automated methods include artificial intelligence (AI), which we think of as a set of technologies that enable computers to perceive, learn, reason, and assist in decision-making to solve problems in ways that are similar to what people do. To build, train, and improve the accuracy of our automated methods of processing (including AI), we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made. For example, we manually review data that your enablement platform might provide in order to improve content surfacing for your sellers, at the right time of their sales cycles.

Reasons we share personal data

We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. We also share data with Tectonic Proserv partners who in part deliver parts of your service, with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights and property of Tectonic Proserv and its customers.

How to access and control your personal data

You can also make choices about the collection and use of your data by Tectonic Proserv. You can control your personal data that Tectonic Proserv has obtained, and exercise your data protection rights, by contacting Tectonic Proserv or using various tools we provide. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. How you can access or control your personal data will also depend on which products you use. For example, you can:

  • Request changes to the use of your data for interest-based advertising from Tectonic Proserv by contacting privacy@tectonicproserv.com.
  • Choose whether you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from Tectonic Proserv.
  • Access and clear some of your data through the the products we offer or manage and maintain for you.

Not all personal data processed by Tectonic Proserv can be accessed or controlled via the tools above. Some data is retained and managed by our partners, through the use of their products as part of your service. As such you may contact them directly to mange data that is held by them, in accordance to their policies. You can always contact Tectonic Proserv at privacy@tectonicproserv.com for more information and advice regards the data we hold.

Cookies and similar technologies

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes. Tectonic Proserv use additional identifiers, such as Google Analytics as described in the Advertising ID section of this privacy statement, for similar purposes.

We also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.

You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.

Products provided by your organization—notice to end users

If you use a Tectonic Proserv product or service that we re-sell on behalf of a partner, or a service with an account provided by one of our third party suppliers, you can:

  • Control and administer your product and product account, including controlling privacy-related settings of the product or product account.
  • Access and process your data, including the interaction data, diagnostic data, and the contents of your communications and files associated with that product and product accounts.

If you lose access to those accounts (in event of change of employment, for example), you may lose access to those products and the content associated with those products, including those you acquired on your own behalf, if you used your work or other account to sign in to such products.

Many Tectonic Proserv products are intended for use by organizations, such as schools and businesses. If your organization provides you with access to Tectonic Proserv products, your use of the Tectonic Proserv products is subject to your organization’s policies, if any. You should direct your privacy inquiries, including any requests to exercise your data protection rights, to your organization’s administrator. When you use any social features in Tectonic Proserv products, other users in your network may see some of your activity. Tectonic Proserv is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

When you use a Tectonic Proserv product provided by your organization, Tectonic Proserv’s processing of your personal data in connection with that product is governed by a contract between Tectonic Proserv and your organization. Tectonic Proserv processes your personal data to provide the product to your organization and you, and for Tectonic Proserv legitimate business operations related to providing the product. As mentioned above, if you have questions about Tectonic Proserv’s processing of your personal data in connection with providing products to your organization, please contact your organization. If you have questions about Tectonic Proserv’s legitimate business operations in connection with providing products to your organization, please contact Tectonic Proserv at privacy@tectonicproserv.com.

For Tectonic Proserv products provided by your K-12 school, Tectonic Proserv will:

  • not collect or use student personal data beyond that needed for authorized educational or school purposes;
  • not sell or rent student personal data;
  • not use or share student personal data for advertising or similar commercial purposes, such as behavioral targeting of advertisements to students;
  • not build a personal profile of a student, other than for supporting authorized educational or school purposes or as authorized by the parent, guardian, or student of appropriate age; and
  • require that our vendors with whom student personal data is shared to deliver the educational service, if any, are obligated to implement these same commitments for student personal data.

Tiled Accounts

With a Tiled account, you can sign in to the Tiled creative platform. Personal data associated with your Tiled account includes credentials, name and contact data, device and usage data, your contacts, and information about your activities. Signing in to your Tiled account enables personalization and consistent experiences across products and devices, permits you to use Tiled cloud data storage for Microapps and enables other features.

There are two types of Tiled account:

  • When your company subscribes to Tiled, Tiled will create your own account tied to your personal email address, we refer to that account as a personal Tiled account.
  • When your company subscribes to Tiled, Tiled will an administration account, allowing the administrator access to relevant personal information, required to operate the Tiled platform, we refer to that account as a Tiled Administrator account.

Other Third-party accounts

We use other third party software provides to fulfil the duties and services offered. If you sign into a service offered by a third party, you will share with that third party the account data required by that service. Tectonic Proserv do not control or take responsibility for your data in third party products and your direct questions regards their Privacy policies to the third-party in question.

About us
We are a specialist enablement services supplier.
Our business is split into three main areas:

                                             

Consulting and Advisory:

We improve sales enablement strategies, as well as implement and manage leading enterprise-grade sales enablement platforms.

 

Enablement Managed Services
Our enterprise-grade managed services provide expert resources to help run, operate and maintain your chosen enablement platform.
   
Creative Design Studio
Our enablement design studio builds amazing presentations, Seismic LiveDocs and interactive content experiences called Microapps.

Tectonic Proserv Holdings Ltd.

UK Sales: +44 (0) 208 064 1584 enableme@tectonicproserv.com         

Support: +44 (0) 208 064 1581                              Support@tectonicproserv.com

Tectonic Proserv Holdings Ltd. is registered in the United Kingdom and Wales. Company Registration No: 9784633

MUST READS
COMING EVENTS
Microapps for Telesales
Microapp client portals
Lower ownership costs
Enablement Implementations
SIGN UP FOR NEWS